How To - What Is Carpet - Faq

Some of the questions we commonly answer about carpet

What is the best carpet?

The best carpet depends on your lifestyle. Consider the following:

  • Do you have a family that spends a lot of time at home?
  • What are the high traffic areas around your home?
  • What is the likelihood of staining (from mud, food, etc)?
  • Do you have pets?
  • Do you want to create a certain style?
  • What is your budget?


Why Triexta fibre?

Manufactured from Triexta fibre, Godfrey Hirst eco+® Soft to Touch™ offers new levels of stain, soil, wear and colourfast performance with a full pet guarantee, plus luxurious softness that your toes will adore.

eco+® Soft to Touch™ Triexta, manufactured with Sorona® polymer made from natural corn sugar~ which generates less greenhouse gas emissions to produce than nylon*.

*Greenhouse gas emissions from the production of Sorona® are 63% lower than nylon 6 (CISO standard 14040).

~DuPont™ Sorona® contains 37% renewably sourced™ ingredients by weight.


How do I find a great carpet?

You can check the quality of the carpet from its independent grading. The main bodies that relate to New Zealand are the Australian Carpet Classification Scheme (ACCS) and the Woolmark/Woolblend Mark Scheme. and


How wide is carpet?

The standard width for carpet in New Zealand is 3.66 metres; however, some styles of carpet are produced in widths of 4 metres.


How do I know how much carpet I need?

Our Carpet Calculator can help you to work out how much carpet you will need for your home.


Do you need a special vacuum cleaner for different types of carpet?

We recommend you use a different vacuum cleaner for different carpet styles. For low cut pile carpets, we suggest a vacuum cleaner with a rotating brush that agitates the pile and loosens the soil for easier carpet maintenance. When vacuuming loop pile, cut-loop pile or berber carpet, we recommend that you turn the brush off or change the head to prevent excess fuzzing. For thicker carpets with a higher pile, the height of beaters may be raised and/or suction level reduced to make vacuuming easier.


Do I need stain protection on eco+® Soft to Touch™ carpets?

NO! eco+® Soft to Touch™ Triexta fibres have a natural ability to resist dirt, stains and spills.


Who will install my new carpet?

Usually your retailer will offer installation as part of the sales package or after-sales service. Installation should be discussed with your retailer during the sales negotiation. All carpet should be installed on new underlay that is compatible with the quality, and proposed use, of your carpet and otherwise in accordance with Australian Standards Association Carpet Installation Recommendations AS2455-1995 and the Godfrey Hirst eco+ Carpets Recommendations for Installing Tufted Carpet (as set out in the Godfrey Hirst Carpet Guide or unless otherwise specified.


Why can the colour of carpet look different at home?

Lighting can change your perception of carpet colour, making it look like particular areas are lighter or darker than others. The lighting environment between a carpet retail store and your home may also vary, therefore we recommend that you take a sample of carpet and view it in your home for colour before making your final purchasing decision. Also, during use, pressure on carpet pile causes the pile to lie in different directions creating the effect of “shading”. This shading is a characteristic of cut-pile carpets (particularly solid colour). Though on occasions dramatically affecting appearance, it has no detrimental effect on the performance of the carpet.


Will the colour of my carpet fade over time?

Carpets, like all dyed textiles, will slowly lose colour over time when exposed to direct sunlight; therefore, it should be protected from prolonged periods of direct sunlight. Colour change can also occur when carpet is exposed to ozone, emissions from heating fuels and air conditioners, pesticides, cleaning agents, benzoyl peroxide and other household items. This occurrence, known as ozone damage, is largely unexplained but appears to be more prevalent in coastal areas with a high ultra-violet content.

eco+ products have improved fade resistance. Click here to view them.


Does having carpet in a house increase airborne dust levels, thus increasing risk to people suffering from asthma and other dust-related allergies?

It has yet to be proven that there is a significant increase in the levels of airborne dust between carpeted and non-carpeted homes. More significantly, there is a misapprehension that having carpet in the home will increase in the exposure to dust mite allergens when in fact there are a range of other triggers in the home that can increase exposure and cause a respiratory reaction. The Carpet Institute of Australia has provided an information sheet to assist consumers to better understand the issues related to Allergens in the home. Please visit their website here.


What makes eco+® Soft to Touch™ so soft?

eco+® Soft to Touch™ is inherently soft thanks to the unique kinked molecular structure of the fibre and the low DPF (Decitex Per Filament), high crimped filament. A low DPF means that the filaments in eco+® are made thinner for a softer yet stronger yarn.The ‘spring like’, kinked shape ultimately makes the carpet fibre invitingly soft to touch.


Soft carpets generally tend to wear more easily, why is eco+® Soft to Touch™ so durable?

Generally, softer carpets made from traditional fibres can wear prematurely. However, the fibre engineers at Godfrey Hirst Carpets have modified the eco+® Soft to Touch™ trilobal shape to make it even softer and hard wearing. Thanks to the kinked molecular structure of eco+® Soft to Touch™, there is superior bond strength between the molecules for greater durability, while greater crimp (bulk) retention provides improved resistance to wear.


Why doesn’t Godfrey Hirst eco+® Soft to Touch™ need a topically applied stain protection?

Put simply, staining occurs when a spill penetrates or bonds to the fibre surface and stains the carpet. Unlike most other fibre types, eco+® Soft to Touch™ is totally impervious to liquids.

Once dyed, eco+® Soft to Touch™ carpet is inherently non-porous and has no surface bonding sites for permanent stain resistance right through the fibre to last a lifetime^. This means that spills sit on the outside of the fibre, where they can be washed away with just cold water. Even dry, stubborn household spills only coat the outside of the fibre for easy removal.


Does cleaning with cold water break down the backing?

When cleaning eco+® Soft to Touch™ carpet, it’s important to ensure that the carpet is properly dried afterwards, which is made easy by the faster drying eco+® Soft to Touch™ fibres. eco+® Soft to Touch™ carpet also features SmartBak® synthetic backing to resist water.


Can you clean eco+® Soft to Touch™ with bleach/ammonia?

As always, bleach is not recommended for removing stains. Bleach contains caustic soda that can deteriorate the carpet backing.


Is eco+® Soft to Touch™ protected against ozone fading?

Yes, all eco+® Soft to Touch™ products are protected against Ozone and UV fading.


What does Pet Friendly actually mean?

The surface pile of your Godfrey Hirst eco+® Soft to Touch™ carpet will resist stains from all domestic pets (urine or faeces).