Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition, Godfrey Hirst products come with a range of performance guarantees for carpets when used in an owner occupied residential premises, tailored to the specific product and its attributes. The full terms and conditions of the 5 Year Standard Limited Residential Guarantee can be viewed in the below flyer: