We’ve put together a list of Product and Technical quick links you can click on for answers to commonly raised queries and further information.

If there’s a question you can’t find an answer to, please contact us and a member of our team will be in touch.

Faqs
Where is my nearest store?
We distribute our products through a range of flooring stores throughout Australia. Just type in your postcode in our Store Locator and you'll see a list of the merchants closest to you.
Can I buy direct from you?
As a manufacturer, we do not sell our products directly to consumers. Please visit our Store Locator and you'll see a list of the merchants closest to you.
Do you have a showroom?
While we do not have a showroom open to the public, ordering flooring samples directly to your home has never been easier. And they're free! Please note samples are only available for order within Australia. More information about ordering samples can be found here.
When will I receive my samples?
All our samples are delivered by Australia Post and can take up to 2 weeks to arrive. If you want to view our whole range, please visit your local store.
Can I buy offcuts or spare pieces?
As a manufactuer, we do not sell any products directly to consumers. Please visit our Store Locator and you'll see a list of the merchants closest to you who may be able to help with offcuts or spare pieces.
I need information about a product (eg: backing, ratings, warranty)
Product specifications available on each product page. If you're a designer or architect needing more detailed information, please visit our commercial website: ghcommercial.com
What underlay should I use?
Carpet should always be installed with new, quality underlay. Underlay and carpet are designed to work together as a complete flooring system and underlay should always be used. Quality underlay will provide better comfort and resilience while extending the life of your carpet. Ask your retailer to match a quality underlay (compliant with the appropriate classification for the intended use/application as per AS 4288 'Soft underlays for textile floor coverings' i.e. light residential, general, luxury, commercial or heavy commercial) with the quality and proposed use of your carpet.
How do I install my flooring?
We recommend that your flooring installation be carried out by a professional flooring installer. You can find full installation instructions for all our flooring types on each hard flooring product page.
What vacuum cleaner should I used on my carpet?
Consider your carpet type when selecting a vacuum. Adjustable height and suction are important features as they enable your vacuum to be used on a wide variety of carpet constructions.
Luxuriously thick, soft cut pile carpets: Use a high height setting so any beater bar/rotating brush just lightly touches the carpet surface. Use a suction level that allows the vacuum to move easily whilst lifting dirt and other foreign matter. Avoid vacuums with very concentrated or sealed suctions. Large wheels will ensure the vacuum glides easily across the carpet.
Loop pile or long pile carpets (including cut loop and berber): Vacuum with suction only. Vacuum powerheads, beater bars and rotating brushes should never be used as they may cause excessive fuzzing of the pile surface.
Other carpet constructions: Use a vacuum with a beater bar to agitate the pile and loosen any foreign matter in the pile.
How can I remove stains from my carpet?
Prompt and immediate attention to any spillages or stains is paramount to avoid the penetration of a stain into the carpet fibres. Liquids (particularly hot liquids) must be attended to immediately. If allowed to cool or dry, the stain will be almost impossible to remove. Immediately remove as much of the spill as possible.
Most common household food and beverage stains (not including stains containing strong dyes or substances which destroy or change the colour of carpet) need to be treated solely with cold water (for triexta, solution dyed nylon, polyester & polypropylene carpets) or warm water (for wool and wool blend carpets) immediately applied to the stained area. Vist our carpet care page for detailed information on stain removal.
How do I clean my hard floor?
You can enjoy the longevity of your floor for many years to come by following a few simple steps:
Immediatley clean and spills of stains using a clean dry cloth, reguarly (daily or as required) remove loose dirt and grit with a soft brooom or vacuum, clean weekly with a well rug out mop and remove any stubborn scuff and stains needed.
Please see our flooring type specific care guides for more detailed information on the care and maintenace of your floor.
Can you give me a price on this product?
Vist our store locator to find your nearest carpet retailer who can provide you with a free carpet measure and quote. Our Our carpet and flooring calculator can be used to give you a rough idea of how much carpet and/or flooring you will need.
How do I remove a stain from my carpet?
To read more about stain removal, please visit our Carpet Care page.
How do I clean my hard flooring?
How do I register for the B2B?
Please contact your Sales Manager to arrange B2B access.
I forgot my password to login to the B2B
You can re-set this any time from the login page.

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