We’ve put together a list of Product and Technical quick links you can click on for answers to commonly raised queries and further information.
If there’s a question you can’t find an answer to, please contact us and a member of our team will be in touch.
Luxuriously thick, soft cut pile carpets: Use a high height setting so any beater bar/rotating brush just lightly touches the carpet surface. Use a suction level that allows the vacuum to move easily whilst lifting dirt and other foreign matter. Avoid vacuums with very concentrated or sealed suctions. Large wheels will ensure the vacuum glides easily across the carpet.
Loop pile or long pile carpets (including cut loop and berber): Vacuum with suction only. Vacuum powerheads, beater bars and rotating brushes should never be used as they may cause excessive fuzzing of the pile surface.
Other carpet constructions: Use a vacuum with a beater bar to agitate the pile and loosen any foreign matter in the pile.
Most common household food and beverage stains (not including stains containing strong dyes or substances which destroy or change the colour of carpet) need to be treated solely with cold water (for triexta, solution dyed nylon, polyester & polypropylene carpets) or warm water (for wool and wool blend carpets) immediately applied to the stained area. Vist our carpet care page for detailed information on stain removal.
Immediatley clean and spills of stains using a clean dry cloth, reguarly (daily or as required) remove loose dirt and grit with a soft brooom or vacuum, clean weekly with a well rug out mop and remove any stubborn scuff and stains needed.
Please see our flooring type specific care guides for more detailed information on the care and maintenace of your floor.