As Australia’s largest carpet manufacturer, Godfrey Hirst endorses and recognises all rights of the consumer under the Australian Consumer Law.
All our products are manufactured to stringent manufacturing standards under a management system independently and externally certified as complying with ISO9001 (Quality Assurance & Management Systems) and ISO14001 (Environmental Management Systems). Godfrey Hirst is proud of our manufacturing processes and guarantee all our carpets against defects in materials and workmanship. Our Australian After Sales Service team can be relied upon to respond to any consumer queries or concerns with our products.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition, Hycraft products come with a range of performance guarantees for carpets when used in an owner occupied residential premises, tailored to the specific product and its attributes. Any individual product’s guarantee can be established by checking the labels on the back of carpet samples or by asking the retailer.
Set out in the links below are full terms and conditions of the most common performance guarantees:
15 Year Wool Limited Residential Guarantee
Should your product guarantee sample label refer to terms and conditions contained in a Care and Maintenance Guide, please click on the link below for guarantee details: