As one of Australia’s largest flooring distributors, Godfrey Hirst endorses and recognises all rights of the consumer under the Australian Consumer Law.

All our products are manufactured to stringent manufacturing standards under a management system independently and externally certified as complying with ISO9001 (Quality Assurance & Management Systems) and ISO14001 (Environmental Management Systems). Godfrey Hirst is proud of its hard floor products and we offer a warranty on all our hard flooring products against defects in materials and workmanship. Our Australian After Sales Service team can be relied upon to respond to any consumer queries or concerns with our products.

Consumer Guarantees
Our  goods  come  with  warranties that  cannot  be  excluded  under  the  Australian  Consumer  Law.  You  are entitled  to  a  replacement  or  refund  for  a  major  failure  and  compensation  for  any  other  reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition, Godfrey Hirst products come with a range of performance warranties for hard flooring when used in an owner occupied residential premises, tailored to the specific product and its attributes.  Any individual product’s warranty can be established by checking the labels on the back of samples or by asking the retailer.

Set out in the links below are full terms and conditions of the most common performance warranties:

Godfrey Hirst Laminate Floors
  25 Year Laminate Limited Residential Warranty
  25 Year Water Resistant Laminate Limited Residential Warranty

Godfrey Hirst Hybrid Floors
  25 Year Hybrid Limited Residential Warranty
  15 Year Hybrid Limited Residential Warranty

Godfrey Hirst Vinyl Plank Floors
  15 Year Vinyl Plank Limited Residential Warranty
  10 Year Vinyl Plank Limited Residential Warranty
  25 Year Moduleo Limited Residential Warranty

Godfrey Hirst Timber Floors
  25 Year Timber Limited Residential Warranty

Should your product warranty sample label refer to terms and conditions contained in a care and maintenance guide, please click on the link below for warranty details:

Godfrey Hirst Laminate Floors
Amor Classic
Belle XL

Godfrey Hirst Hybrid Floors
Apollo XL / Apollo Hardwood
Metropol 1500

Godfrey Hirst Vinyl Plank Floors

Godfrey Hirst Timber Floors
Oak Elegance